Download a file or folder

The Connected web application lets you download files and folders to any device. When you download a folder, it downloads as a .zip file. Administrative policies define the types of files that you can download.

Backup set files

You can download files and folders of any size from your backup set. However, attempting to download either extremely large files or folders containing a very large number of items over a slow internet connection might cause the download process to timeout and fail. If this occurs, select fewer items and attempt the download again.

Sync files

The web application lets you download files of any size from your sync folder. However, it limits the download of folders to the following sizes:

  • Maximum size of contents (uncompressed): 10 GB
  • Maximum number of files and folders, including the folder selected: 100
  • Maximum number of nested folder levels: 5

If you try to download a folder that exceeds any of these limits, the application displays a message. Adjust your selection accordingly, and then try to download the folder again. For example, if the message indicates that your selection exceeds the supported number of nested folder levels, try selecting a folder that is located one or more levels below the folder currently selected.

TIP: To ensure that you download the correct file, you can view it first. The web application lets you view many common types of file, up to 50 MB in size. To view a file, click its name.

To download a file or folder

  1. Click the FILES tab, and then click the tile that contains the item you want to download.

    For example, to download a file from a device-specific backup set, click the Backup tile for that device.

  2. If you selected a Backup tile, to view files in the backup set as of a previous point in time, set a specific date and time. To do so, click the time and calendar, respectively.

  3. Under VIEWING, click Active Items or Active and Deleted Items, depending whether the item is active or deleted.

  4. Find the item that you want to download.

    To quickly find an item, you can search for it.

    To locate an item based on name or size in any folder, perform an advanced search. Otherwise, to search for an item by name in the current folder or its subfolders, do the following:

    1. Click find something in this folder, and then enter any portion of the item's name. The search is case insensitive.

      You can also use wildcard characters in your search criteria.

      • To match zero or more characters, enter an asterisk (*).

        For example, sales* matches Sales, Sales1, and Sales-West. *sales matches Presales.

      • To match a single character, enter a question mark (?).

        For example, Sales-?? matches Sales-NW but not Sales-W.

      • To match an item by exact name, enclose your text in double quotes ("text")

        For example, "SalesReport.doc" matches SalesReport.doc but not SalesReport1.doc or SalesReport.docx.

        NOTE: When you search using only the double quotes ("") without enclosing any text in between, the system displays a bad request error. Similarly, when you search using the special character %, the system displays the request could not be completed error.

      As you type, the list updates to display the items that match your text.

    2. To clear the search and redisplay all items in the current folder, click clear icon.

  5. Select the item, and then click DOWNLOAD (download icon).

    You can download any available version of a file. To view all available versions, select the file, and then click VERSION HISTORY (version history icon). If you download a folder, the web application automatically downloads the latest version of its files.