Connected Requirements

macOS

Agent requirements for macOS-based computers:

• Hardware requirements:

  • Memory (RAM). 2 GB (minimum)

  • Processor. Intel, Apple Silicon (macOS 13 and above)

  • Disk space. 250 MB

• Software requirements:

  • Operating system. For details, see Compatibility matrix below.

Windows

Agent requirements for Windows-based computers:

• Hardware requirements:

  • Memory (RAM). 2 GB (minimum)

    NOTE: Microsoft’s recommendations supersede the recommendation listed here.

  • Processor. See the Microsoft Windows documentation

  • Disk space: 250 MB plus an additional 5-10% free disk space on each NTFS volume to support open file backup with Microsoft Volume Shadow Copy Service (VSS)

• Software requirements:

  • Operating system. For details, see Compatibility matrix below.

  • Microsoft OS updates:

    IMPORTANT: The Agent requires these updates for installation or upgrade. Without them, new installations fail and upgrades retain the current version of the Agent.

    • KB3033929 - Microsoft security update. (Windows 7 only)

      Computers running Windows 7 require this security update to verify the Agent's filter driver, which is signed by a SHA-2 certificate. Computers that automatically update Windows software should have this update installed already. For all other Windows 7 computers, install this update before installing or upgrading the Agent to version 4.0.5 or later. For more information about this update, see Microsoft Security Advisory 3033929.

    • KB2999226 - Update for Universal C Runtime (CRT) in Windows. (Windows 7, Windows 8, Windows 8.1)

      The Agent uses the CRT to provide Connected status badges on items in your sync folder and right-click Agent menu options in Windows Explorer to manage backups. Windows 10 includes the CRT by default; earlier versions do not. For information about this CRT update, including how to install it, see Update for Universal C Runtime in Windows.

    TIP: Windows 7 only
    Microsoft’s security update KB4015549 is an important monthly quality rollup for Windows 7 that contains the software installed by both KB3033929 and KB2999226. Computers that automatically update Windows software should have this update installed already. For all other Windows 7 computers, install this update before installing or upgrading the Agent. For information about this critical update, see KB4015549.

  • Microsoft Volume Shadow Copy Service (VSS).

    VSS installed and enabled

  • Microsoft User State Migration Tool (USMT) — Optional (Agent 4.9.0 and later)

    If your backup policy allows, Connected can import Windows user state (.mig) files automatically after restoring them. To do so, the computer must have USMT installed. If installed outside of the default install path, the USMT location must be defined by the Windows PATH environment variable.

    TIP: To determine if Connected can automatically import Windows user state data for you, check whether the Windows admin rules for your policy have the Back up Windows user state files (.mig) option enabled. To access your policy's rules, click your name in the upper-right corner of the web application, click My Profile, and then click the Admin Rules tab.

  • Browser.

    Agents opens the default web browser and loads the Connected login page for Connected credentials.

  • Ports. Two free local TCP/IP ports: one port with a number from 7777 through 7787 and the other from 7788 through 7798

Compatibility matrix

The following is the list of recent OS platforms and their last supported agent versions: