Download details about a restore request

While viewing the contents of a restore request, you can download the information to a report for further analysis. Although the report contains the same information as displayed online, using third-party tools to view and analyze the report's data might make it easier to examine a request's contents or monitor its progress.

You can download a report during any stage of the request (pending, in progress, or completed) for details about the request's contents at that point in time. Connected downloads the information to a file named report.csv that contains a row for each of the request's items, in the following comma-separated value (CSV) format:

Asset,Asset Type,Path,File Size,Backup Date,Result,Details

The following table describes the information provided by each field.

CSV field name Description
Asset Name of the item to restore.
Asset Type Item type: FILE or FOLDER
Path Full path of the item in the backup set.
File Size Uncompressed size of the item, in bytes.
Backup Date Time the item was backed up.
Result Status of the item's restore: PENDING, SUCCESS, SUCCESS_WITH_WARNINGS, FAILED
Details If the restore succeeded with warnings or failed, the reason for that status. Otherwise, the field is empty.

For example, the following row indicates the TravelReport.txt file is still pending restore:

TravelReport.txt,FILE,C:\MyReports\TravelReport.txt,131072,Wed Feb 19 10:58:32 EST 2020,PENDING,

To download details about a restore request

  1. Click the RESTORE tab.

    By default, the page displays recent restore requests you created for your devices in the last week and, if you are a data administrator, requests you created for other users.

  2. (Data administrators only) To see the requests of a specific user under your span of control, regardless of who created them, under USER, enter the person's email address.

  3. To filter restore requests by a particular status, under VIEWING, click that status. Otherwise, to see all requests, click All restore requests.

  4. Select the restore request to download, and then click VIEW (view icon).

  5. Click DOWNLOAD.

    Connected downloads the information about the restore request to a file named report.csv. If that file already exists, Connected appends a number to the name of the one it downloads. The report contains all information about the request, even if you filtered some items or fields from display in the Connected web application.

If the file indicates restore failures occurred, you can use the information in the Details field to troubleshoot the errors.