Connected Agent

The Agent is an application that runs on your computer and manages all file activity between your computer and Connected. Working silently in the background, it monitors your protected files for changes and automatically backs them up when necessary, without any interaction from you. It also keeps the contents of your local Connected folder in sync with the server and your other devices.

For information about the types of computers that Agents support, see Connected Agent requirements.

Initial Agent installation

There are two ways to install the Agent: interactively or using a command line. Depending on your company's method of software distribution, users can either manually install the Agent on their own computer or you can silently distribute and deploy it on their computers through a custom deployment process. For more details about each method, see Agent installation overview.

Agent upgrade

Agents support manual and automated upgrades. Users can manually download and install a newer Agent version themselves or you can use one of two automated upgrade methods to do it for them. Which method you use depends on the set of users that you want to upgrade. To upgrade all members of a group, you can use the Agent's built-in auto-upgrade support. To upgrade only a subset of group members, use the Agent's command-line support in a custom deployment process.

For details about the upgrade methods that Agents support and information to help you choose which one to use, see Agent upgrade overview.

Agent preference settings

The Agent provides preference settings that let you customize a few of its functions. For more information see:

Quick access links

The Agent provides links that let you quickly access the following:

  • The Connected folder on your computer
  • The Agent's current backup status
  • Connected web application items: the Home page, your backup set, policies that apply to you, and the page for managing backups
  • Connected Help Center

To access these links, right-click the Connected icon (green square with the white letters "CMX") in the Windows notification area (for macOS, click the icon in the menu bar).