Agent Versions report (Customer-level administrators only)

The Agent Versions report provides real-time information about the Agents deployed on active devices for users under your administrative control. It includes an interactive chart that shows the versions of all actively deployed Agents and, if you point to a specific section, the percent of users with that particular version. The report also contains tabular data that provides detailed device information, such a device's assigned and actual Agent versions and the date of its Agent's last successful upgrade.

You can use this report to view the current set of Agents deployed in the environment and to monitor the progress of Agent upgrades. For information about the data this report provides, see Agent Versions report reference.

To run the Agent Versions report

1. Click the REPORTS tab, and then click Agent Versions.

2. To limit the report, specify search criteria. All criteria is case insensitive and optional.

   • Upgraded Date Range. Date range (inclusive) in which the device's Agent was successfully upgraded. You can enter dates manually in MM/DD/YYYY format or select them from a calendar. The default start date, which you can change or clear, is 30 days prior to the current (local browser) date.

     To include all devices, regardless of when or if they were successfully upgraded, do not specify a date range.

   • Group. Name of the group that contains the users you want to include in the report.
   • OS. Operating system of the devices to include in the report.

   To clear all search criteria, click CLEAR.

3. Click EMAIL or RUN.

   To receive a CSV file via email of the full report, excluding summary information, click EMAIL. Otherwise, to view an online sample of the data, click RUN.

4. (Optional) If viewing the report online, do the following:

   • To refine the data, modify the search criteria, and then click UPDATE.

   • To export the full set of tabular data to a CSV file, click DOWNLOAD.

   • To resize a column, click and drag the separator to the right of the column's name to the left or right.

   • To sort the data by a particular column, click that column's icon, and then click Sort Ascending or Sort Descending.

   • To hide or show individual columns, click the icon, and then click the names of the columns whose visibility you want to toggle .

     The list uses the icon to indicate visible columns and the icon to indicate hidden ones.

     TIP: To quickly hide a particular column, click its icon, and then click Hide Column.