Delete sync files using a web browser

The Connected web application lets you delete items that you no longer want to sync or share. Deleting an item from Connected permanently deletes it from each of your devices. The system retains deleted items for a limited time so that you can recover them, if necessary. For more information, see Recover deleted sync files using a web browser.

To delete sync files or folders

  1. Click the FILES tab, and then click the SYNC tile.

  2. Select one or more files or folders that you want to delete.

    To quickly find an item, you can search for it.

    To locate an item based on name or size in any folder, perform an advanced search. Otherwise, to search for an item by name in the current folder or its subfolders, do the following:

    1. Click find something in this folder, and then enter any portion of the item's name. The search is case insensitive.

      You can also use wildcard characters in your search criteria.

      • To match zero or more characters, enter an asterisk (*).

        For example, sales* matches Sales, Sales1, and Sales-West. *sales matches Presales.

      • To match a single character, enter a question mark (?).

        For example, Sales-?? matches Sales-NW but not Sales-W.

      • To match an item by exact name, enclose your text in double quotes ("text")

        For example, "SalesReport.doc" matches SalesReport.doc but not SalesReport1.doc or SalesReport.docx.

        NOTE: When you search using only the double quotes ("") without enclosing any text in between, the system displays a bad request error. Similarly, when you search using the special character %, the system displays the request could not be completed error.

      As you type, the list updates to display the items that match your text.

    2. To clear the search and redisplay all items in the current folder, click clear icon.

    To select multiple items, press and hold either the Command (macOS) or Ctrl (Windows) key while you click each item. To select a group of contiguous items, select the first item, and then press the Shift key while you click the last item.

  3. Click DELETE (delete icon).
  4. In the confirmation prompt, click DELETE.