Delete a device

If you are a data administrator or partner administrator, you can delete a registered device no longer needed by a user under your administrative control. For example, after a user replaces a registered device or you transfer the user's data to a new computer outside of the Connected migration process, you can delete the old device.

Deleting a device removes it immediately from the user's Connected profile and places it in a "pending delete" state for a default grace period of 35 days, if not overridden by policy. During this grace period, you can continue to access the device and its data; however, the user cannot. You can also reactivate the device at any time. When the grace period expires, the system permanently deletes the device and its protected data from Connected, and you no longer have access to it.

When you delete a computer, Connected notifies the Agent and, if specified by policy, also sends the user a predefined email. When the Agent receives notification, it stops processing files immediately and closes. It no longer starts automatically when the user logs on to the computer. If the user starts the Agent manually and signs in, the Agent displays a message stating the device has been deleted and then closes. The user's protected files and those in the Connected sync folder remain accessible on the computer.

To learn the details about each possible phase of the device deletion life cycle, including the grace period, device reactivation, and grace period expiration, see the FAQ What happens when I delete a user's device?

To delete a device

  1. Click the HIERARCHY tab.

  2. Locate the user entry, select it, and then click VIEW (view icon).

    To locate the user, you can browse to the user's group, and then double-click its Users entry. However, the quickest way to find a specific user is to search by name.

    To search for a user:

    1. Above the hierarchy, click Search, and then enter any portion of the user's first name, last name, or email address. The search is case insensitive.

      TIP: The web application searches only the portion of the hierarchy below the currently selected item, identified by name to the left of the Search field. To search the entire hierarchy, select the entity at the very top of the hierarchy.

      You can also use wildcard characters in your search criteria.

      • To match zero or more characters, enter an asterisk (*).

        For example, john*smith matches JohnSmith, john.p.smith, and john.paul.smith.

      • To match a single character, enter a question mark (?).

        For example, john.?.smith matches john.p.smith, but not john.paul.smith.

      As you type, the list updates to display the users that match your text.

    2. To clear the search and return to the previous view, click clear icon.
  3. Under Sync Files and Devices, click the device to delete, and then click DELETE (delete icon).
  4. In the confirmation dialog box, click DELETE.