Reactivate a user

You can reactivate a user that is on-hold or pending deletion if they are within your span of administrative control. Reactivating a user provides the person immediate access to Connected and its features, based on current policies that apply. If the user previously had access to active file shares or collaborations, they automatically regain access to any that are still active and allowed by policy. When reactivating a user, you can choose whether Connected sends the user an email to notify them of their reactivation.

To reactivate a user

1. Click the HIERARCHY tab.

2. Locate the user entry, and then select it.

   To locate the user, you can search or browse to the user's group, expand it, and then double-click Users. However, the quickest way to find a specific user is to search by email address. See how.

   To search for a user:

   1. Above the hierarchy, click Search, and then enter any portion of the user's first name, last name, or email address. The search is case insensitive.

      TIP: The web application searches only the portion of the hierarchy below the currently selected item, identified by name to the left of the Search field. To search the entire hierarchy, select the entity at the very top of the hierarchy.

      You can also use wildcard characters in your search criteria. See how.

      • To match zero or more characters, enter an asterisk (*).

        For example, john*smith matches JohnSmith, john.p.smith, and john.paul.smith.

      • To match a single character, enter a question mark (?).

        For example, john.?.smith matches john.p.smith, but not john.paul.smith.

      As you type, the list updates to display the users that match your text.

   2. To clear the search and return to the previous view, click .

3. Click ACTIVATE ().

4. In the confirmation prompt, select whether you want Connected to send the user an email notification, and then click ACTIVATE.

   The system sends a notification by default.