Connected Agent

The Agent is an application that runs on your computer and manages all file activity between your computer and Connected. Working silently in the background, it monitors your protected files for changes and automatically backs them up when necessary, without any interaction from you.

For information about the types of computers that Agents support, see Connected Agent requirements.

Initial Agent installation

If your administrator has not already installed the Agent on your computer, you can download it from the Connected web application's Download page and install it yourself. For information, see Install the Agent.

Agent upgrade

As new Agents become available, your Connected administrator might initiate an automatic upgrade for you. These types of upgrades occur silently in the background while you work, and you may not even notice that it occurs. However, you can also upgrade the Agent yourself. If the Downloads page has a newer version that the one installed on your computer, you can download and manually install it.

To find your Agent's version, right-click the Connected icon (green square with the white letters "CMX") in the Windows notification area (or click the icon in the macOS menu bar), and then click About.

For more information, see Install the Agent.

Agent preference settings

The Agent provides preference settings that let you customize a few of its functions. For more information see:

Quick access links

The Agent provides links that let you quickly access the following:

  • The Agent's current backup status
  • Connected web application items: the Home page, your backup set, policies that apply to you, and the page for managing backups
  • Connected Help Center

To access these links, right-click the Connected icon (green square with the white letters "CMX") in the Windows notification area (for macOS, click the icon in the menu bar).