View a restore request

The RESTORE tab of the Connected web application displays your restore requests, regardless of who created them—you or your data administrator. If you are a data administrator, the tab also displays requests you created for users within your span of administrative control. By default, this tab shows only recent restore requests, which are those created within the last week. However, you can filter the list to see all requests or only those with a specific status. When a restore is active, Connected frequently updates this tab with its progress so you can monitor it.

For each restore request, this tab displays the following information:

  • General restore request information

    By default, Connected provides general information about each restore request, such as its overall status. Requests appear on the tab sorted from newest to oldest.

    Connected provides the following general information about each request:

    • Status. The state of the restore request:

      • Pending. The request has not been started.

        You can edit, start, view, or cancel a pending request.

      • In progress (indicated by a status bar). The device's Agent is processing the request.

        You can either watch the status bar to monitor the progress or point to it to see the amount of data already restored. Alternatively, you can view details about the request to see progress at the file level. While a request is in progress, you can also cancel it.

      • Canceled. The request was canceled before the Agent finished restoring all files.

        You can view the request to see the files it contains and find out which ones, if any, the Agent restored before the request was canceled.

      • Completed. The Agent finished processing the request.

        You can view the request to see the files it contains. Any files the Agent failed to restore appear at the top of the list along with information about the errors encountered. You can use this information to troubleshoot the problems.

    • Device. Name of the device associated with the restore request. Connected allows only one active restore request per device.

    • Request date. Date that you or your data administrator created the restore request.

    • User. Name of the person who owns the device.

    • File counts. Number of files the Agent has processed out of the total number of files the request contains.

    • Success / error counts. Number of files the Agent restored successfully and the number of errors encountered, if any. However, if an error prevented the Agent from restoring any files, an error message is displayed instead.

      The badge marks requests with at least one error. For information about how to resolve restore errors, see the FAQ Connected encountered an error while restoring my files, what can I do?

  • Detailed request-specific information

    Connected also provides more detailed information about a particular restore request when you click the request's device name. From this detailed view, you can see restore status on a per-file basis, download the information for offline analysis, and create a new restore request from files in the current one.

    Connected provides the following details about each request:

    • File list. Provides information about all files in the request including the current restore status. If the restore failed, it identifies the error that occurred.

      You can determine the restore status of each file by the badge on its icon:

      •   Files the Agent has not attempted to restore.

        For requests in progress, this status indicates files the Agent has not yet processed. Otherwise, it can indicate files in a request that is still pending or was canceled.

      •  Files the Agent failed to restore due to error.

        Files with errors are listed first. For information about how to resolve restore errors, see the FAQ Connected encountered an error while restoring my files, what can I do?

      • No icon. Files the Agent restored successfully.

    • DETAILS section. Provides information about the overall status of the request:

      • Request status. Current state of the request.
      • Items. Number of files the Agent restored successfully out of the total number in the request.
      • Percent complete. The percent of the file set processed, based on total file size.
      • User state file import status (Windows only). If the request included a .mig file for import, the name of that file and its current import status.

    • OPTIONS section. Identifies the restore options for the request:

      • How conflicts with existing files are handled. Keep existing files and rename the restored versions (default) or overwrite existing files.

      • Restore location. Restore to original location (default) or a custom one.

      Devices running an Agent version earlier than 4.7.0 support only the default restore options.

    • VIEWING section. Filters the files by restore status.

      The tab displays all files in the request by default. You can select a specific status to see only a subset of files, such as all files restored with a warning.

To view a restore request

  1. Click the RESTORE tab.

    By default, the page displays recent restore requests you created for your devices in the last week and, if you are a data administrator, requests you created for other users.

  2. (Data administrators only) To see the requests of a specific user under your span of control, regardless of who created them, under USER, enter the person's email address.

  3. To filter restore requests by a particular status, under VIEWING, click that status. Otherwise, to see all requests, click All restore requests.

  4. To view the contents of a particular restore request, click the device name.

    While viewing restore request details, you can do the following:

    • Filter files in the request by a particular status.

      To see files with a particular status, under VIEWING, click that status.

    • Perform actions on the restore request.

      The actions available depend on the request's status. For example, you can edit or start a pending request or cancel one that is pending or in progress. You can also download details about the request to a file for analysis or add files to a new restore request.

    • Adjust the list's format to better meet your needs.

      • To resize a column, click and drag the separator to the right of the column's name to the left or right.

      • To hide or show individual columns, click the menu icon, and then click the names of the columns whose visibility you want to toggle .

        The list uses the check mark icon to indicate visible columns and the X icon to indicate hidden ones.

        TIP: To quickly hide a particular column, click its sort icon, and then click Hide Column.

    • Identify any assets the Agent failed to restore and use the provided error messages to resolve the problems.

      For more information how to resolve restore errors, see the FAQ Connected encountered an error while restoring my files, what can I do?